Urgent Care Front Desk Specialist - Patient Access & Admin

IRMC; Indiana (PA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

IRMC UrgiCare at Indiana and IPG Primary Care Walk-In Clinic in Indiana, PA, seeks a Front Office Assistant for full-time, on-site support at the front desk. Greet patients, register information, manage calls and messages, and handle patient payments and forms.

Responsibilities include verifying insurance eligibility, scheduling visits, maintaining records, and assisting HIM with requests while upholding HIPAA and office policies.

Responsibilities

• Cheerfully greets and registers incoming patients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly.
• Retrieves, reviews for correctness and processes patient registration forms.
• Collects, scans and updates personal and financial information (insurance cards, driver’s license, etc.) obtained from patients.
• Runs insurance verification/eligibility on every patient.
• Works insurance eligibility alerts (yellow triangle alerts).
• Collects payments from patients and provides a receipt.
• Retrieves messages from answering service/voicemail each morning, right after lunch and throughout the workday.
• Answers telephone and directs incoming calls to the appropriate party (e.g. physician, clinical or support staff) via message center.
• Works Cerner message center pools and completes messages as applicable.
• Schedules patient appointments according to provider protocol.
• Maintains copays, petty cash logs and receipts.
• Forwards medical record requests to the Health Information Management Department (HIM) in a timely fashion in accordance with organizational policy.
• Monitors patient reminder system daily to include cancellations, reschedules and no-show appointments. Follows-up on appointment cancelations and reschedules as appropriate.
• Follows HIPAA, Confidentiality and Security rules when providing information to outside sources.
• Accepts and signs for mail parcels and other deliveries according to office policy.
• Practices sterile techniques and universal precautions when accepting specimens from patients over the counter.
• Provides lead or manager with a list of clerical supplies as needed.
• Maintains an orderly, neat and clean front desk area and waiting room.
• Routinely retrieves faxes from the fax machine.
• Obtains prior authorizations as required by patient insurance policy for testing and procedures.
• Travels to other IPG offices when needed to cover front office when requested.
• Performs other tasks as requested.

Job description

IRMC UrgiCare at Indiana and IPG Primary Care Walk-In Clinic in Indiana, PA, seeks a Front Office Assistant for full-time, on-site support at the front desk. Greet patients, register information, manage calls and messages, and handle patient payments and forms.

Responsibilities include verifying insurance eligibility, scheduling visits, maintaining records, and assisting HIM with requests while upholding HIPAA and office policies.