Patient Access & Scheduling Manager

Duke Careers; Raleigh (NC); On-site; USD 75,000 - 95,000; Full time

Job summary

Duke Eye Center of Raleigh is seeking a Service Access Manager to oversee front-end service access operations and lead a team dedicated to efficient patient flow and a positive experience. You will manage scheduling, registration, check-in/check-out, and financial services while partnering with physicians and leadership to drive improvements.

The role emphasizes staff supervision, training, performance management, and adherence to Duke Health policies, with day-shift hours Monday–Friday and no

Qualifications

• High school diploma required; Bachelor's degree strongly preferred.

Responsibilities

• Supervise and coordinate front-end service access operations, including scheduling, registration, check-in, check-out, financial services, and patient flow.
• Provide direct supervision and leadership to service access staff, including hiring, onboarding, training, scheduling, performance management, coaching, and staff development.
• Plan daily staffing assignments and workflows to ensure appropriate coverage and efficient utilization of staff, space, and clinic resources.
• Partner with physicians, clinical leadership, and administrative teams to identify and resolve issues related to patient access, clinic operations, scheduling, and patient experience.
• Monitor departmental and staff performance through data and reports, identify trends or opportunities for improvement, and develop and execute appropriate action plans.
• Develop, implement, and maintain workflows, policies, and procedures that promote efficient operations, patient-centered service, and appropriate resource utilization.
• Address and resolve patient and visitor concerns while supporting a high standard of customer service.
• Ensure compliance with Duke Health policies, HIPAA, Joint Commission requirements, financial controls, cash management procedures, and other applicable regulatory standards.
• Participate in departmental budgeting, expense monitoring, cost‑saving initiatives, and operational planning.
• Serve as a representative of the clinic with internal and external partners and actively participate in committees and improvement initiatives.
• Perform other related duties as assigned.

Skills

Verbal communication

Written communication

Leadership

Staff development

Organizational skills

Problem solving

Data analysis

Education

High school diploma

Bachelor's degree preferred

Tools

Spreadsheets

Databases

Presentation software

Job description

Duke Eye Center of Raleigh is seeking a Service Access Manager to oversee front-end service access operations and lead a team dedicated to efficient patient flow and a positive experience. You will manage scheduling, registration, check-in/check-out, and financial services while partnering with physicians and leadership to drive improvements.

The role emphasizes staff supervision, training, performance management, and adherence to Duke Health policies, with day-shift hours Monday–Friday and no