Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs; Baltimore (MD); On-site; USD 36,000 - 50,000; Full time

Job summary

The Advanced Medical Support Assistant (AMSA) role within the VA Maryland Healthcare System in Baltimore provides administrative support for clinical services. The incumbent handles scheduling, patient check-in, and coordination of care to ensure smooth operations at the facility.

Responsibilities include updating patient demographics and insurance data, verifying identity with photo ID, guiding Veterans through upcoming appointments, and ensuring timely communication and proper use of the EHR

Responsibilities

• Scheduling appointments in accordance with VHA directives, including canceling, re-scheduling, and no-show management
• Verifies and updates patient demographics and insurance data
• Ensures patients are identified by photo identification upon reporting to the facility
• Receives and routes Veterans for scheduled and unscheduled examinations and appointments and checks them in electronically
• Explains upcoming appointments to Veterans and clarifies necessary steps and locations
• Captures scheduling preferences
• Monitors Recall List and related reports to ensure accurate disposition and timely pre-registration
• Reviews VAOS online appointments daily and schedules within 2 business days of notification

Job description

Summary

The incumbent is assigned to Medical Administration Service at the VA Maryland Healthcare System at the Baltimore location. The Advanced Medical Support Assistant (AMSA) is responsible for administrative support of clinical services. The 2-page Resume requirement does not apply to this occupational series. For more information - refer to Required Documents below.

Duties

• DUTIES: Scheduling appointments in accordance with VHA Directive 1230(3) and VHA Directive 1232 (2)
• including canceling - re-scheduling - and no showing patient appointments and/or consults
• Verifies and updates patient demographics to include capturing of insurance data
• Ensures that all patients are identified by photo identification
• Responsible for receiving and routing all Veterans who report to the facility for scheduled and unscheduled examinations and appointments - assuring that the patients are electronically checked-in for their appointment
• Responsible for explaining in detailed to Veteran about upcoming appointments - ensuring they understand what they must do and where they must go to complete their work-up
• Responsible for capturing scheduling preference
• Ensures clinic assigned staff are appropriately utilizing Recall List (Delinquent) - Return to Clinic Orders (Query from VS GUI) - insurance capture buffer report - pre-registration and view electronic health record (EHR) alerts for accurate disposition daily
• Ensures patients online appointments (VAOS) are review daily and scheduled within 2 business days from time of receipt from the notification manager