Patient Access & Scheduling Specialist (Bilingual)

Terry Reilly Health Services; Boise (ID); On-site; USD 22,000 - 29,000; Full time

Job summary

Terry Reilly Health Services in Boise, Idaho is seeking a Patient Access Specialist to greet and assist patients, schedule and register visits, and collect required data in a courteous, efficient manner. The role also involves determining eligibility, explaining payment policies, monitoring collections, and maintaining a welcoming waiting area.

Strong customer service, clear communication, and the ability to navigate EHR and office software are essential; bilingual English/Spanish is a plus.

Qualifications

• Ability to provide strong customer service to a complex patient population.
• Good verbal and written communication skills.
• Ability to navigate multiple computer software programs including EHR, Microsoft Office products, scanner, calculator, and multi-line telephone.

Responsibilities

• Greeting, directing, and assisting patients and visitors in a professional, courteous, and efficient manner.
• Scheduling and registering patients, including accurate data collection.
• Determine eligibility for services and counsel patients regarding payment policies, monitoring and collection of monies due.
• Maintain waiting room atmosphere and keep patients informed about wait times.

Skills

Customer service

Communication

EHR navigation

MS Office

Scanner

Phone system

Tools

EHR software

Microsoft Office

Scanner

Calculator

Phone system

Job description

Terry Reilly Health Services in Boise, Idaho is seeking a Patient Access Specialist to greet and assist patients, schedule and register visits, and collect required data in a courteous, efficient manner. The role also involves determining eligibility, explaining payment policies, monitoring collections, and maintaining a welcoming waiting area.

Strong customer service, clear communication, and the ability to navigate EHR and office software are essential; bilingual English/Spanish is a plus.