Patient Access & Scheduling Specialist

UMass Memorial Health; Worcester (MA); On-site; USD 29,000 - 40,000; Part time

Benefits offered by this job

Signing bonus

Union support

Job summary

UMass Memorial Health is seeking an experienced administrative assistant to support ambulatory care in Worcester. You will greet patients, schedule appointments, verify demographics and insurance, and assist with billing and payments.

The role emphasizes coordination with clinicians, insurers, and patients to ensure smooth visits and accurate records while maintaining compassionate, customer-focused service in a busy outpatient setting.

Qualifications

• 3 years related experience; waiver if degree.
• Ability to use specialized software and computer systems.
• Excellent communication and human relations skills.
• Willingness to work in ambulatory outpatient setting.

Responsibilities

• Greet visitors and schedule appointments for care.
• Verify patient demographics and insurance information.
• Collect co-payments and manage payments.
• Coordinate with insurers for pre-authorizations and referrals.
• Maintain accurate records and assist with billing issues.

Skills

Experience in healthcare admin

Excellent communication

Specialized applications software

Multitasking under stress

Customer service

Education

High School Diploma

Associate/Bachelor preferred

Tools

Medical office software

Insurance/billing systems

Job description

UMass Memorial Health is seeking an experienced administrative assistant to support ambulatory care in Worcester. You will greet patients, schedule appointments, verify demographics and insurance, and assist with billing and payments.

The role emphasizes coordination with clinicians, insurers, and patients to ensure smooth visits and accurate records while maintaining compassionate, customer-focused service in a busy outpatient setting.