Ambulatory Patient Access & Scheduling Specialist

UMass Memorial Health; Worcester (MA); On-site; USD 28,846 - 40,322; Full time

Benefits offered by this job

Signing bonus

SHARE union

Job summary

UMass Memorial Health is seeking an experienced administrative assistant for ambulatory operations within the Bone Marrow Transplant Clinic. The role supports scheduling, patient intake, insurance verification, and coordination with clinicians to ensure timely care.

You will verify insurance information, obtain authorizations, assist with payment processing, prepare patient encounters, and maintain accurate records.

Qualifications

• Requires high school diploma; associate or bachelor’s degree preferred.
• Minimum of 3 years of related administrative experience in healthcare.
• Ability to use specialized software and computer systems; accuracy in data entry.

Responsibilities

• Greets visitors and patients for appointments and procedures.
• Verifies patient demographics and insurance information; collects co-payments.
• Obtains signatures for consent and insurance/billing information; prepares and routes documents.
• Schedules appointments, tests, and referrals; coordinates with clinicians and labs.
• Follows up on authorizations and referrals with insurers; ensures compliance with guidelines.
• Maintains accurate records, schedules, and reports; assists with billing discrepancies.

Skills

3 years of experience

Excellent communication

Computer proficiency

Education

High School Diploma

Associate's or Bachelor's degree

Tools

Electronic health records

Job description

UMass Memorial Health is seeking an experienced administrative assistant for ambulatory operations within the Bone Marrow Transplant Clinic. The role supports scheduling, patient intake, insurance verification, and coordination with clinicians to ensure timely care.

You will verify insurance information, obtain authorizations, assist with payment processing, prepare patient encounters, and maintain accurate records.