Ambulatory Care Coordinator - Patient Access & Scheduling

UMass Memorial Health; Worcester (MA); On-site; USD 24,011 - 43,215; Full time

Benefits offered by this job

Signing bonus available

Job summary

UMass Memorial Health in Worcester, MA seeks a non-exempt administrative professional to support ambulatory scheduling and front desk operations. The role involves greeting patients, verifying demographics and insurance, collecting co-pays, and coordinating with providers for tests and procedures.

Qualifications include a High School Diploma (Associate's/Bachelor's preferred) and 3 years of related experience, plus the ability to use specialized software and strong communication.

Qualifications

• Requires the ability to use specialized applications software and computer systems.
• Multifunctional and able to work under stressful situations.
• Exemplifies professional behavior and excellent communication and human relations skills.

Responsibilities

• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Receives and directs phone calls and connects patient calls to providers.
• Schedules urgent care appointments and coordinates testing and procedures as directed by clinicians.
• Preps patient information for clinicians and submits encounter data.
• Maintains accurate and timely records and documents billing-related information.

Skills

Specialized applications software

Multitasking under pressure

Professionalism and communication

Education

High School Diploma

Associate's or Bachelor's degree (preferred)

Job description

UMass Memorial Health in Worcester, MA seeks a non-exempt administrative professional to support ambulatory scheduling and front desk operations. The role involves greeting patients, verifying demographics and insurance, collecting co-pays, and coordinating with providers for tests and procedures.

Qualifications include a High School Diploma (Associate's/Bachelor's preferred) and 3 years of related experience, plus the ability to use specialized software and strong communication.