Ambulatory Care Coordinator

Umass-Memorial-Health-; Worcester (MA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking an Administrative Associate to support ambulatory clinics in Worcester. You will greet patients, verify demographics, collect co-pays, obtain consents, and coordinate with clinicians and insurers to ensure smooth scheduling and billing processes.

The role emphasizes professional communication, accurate data entry, and a team-focused approach within a fast-paced healthcare environment.

Qualifications

• 3 years of related experience, this requirement is waived if candidate has an Associate’s or Bachelor’s degree.
• Ability to use specialized applications software and computer systems.
• Multifunctional and able to work under stressful situations.
• Professional behavior and excellent communication and human relations skills.
• Knowledge of business office procedures and medical terminology preferred.

Responsibilities

• Greets visitors and patients for scheduled or urgent care appointments.
• Verifies patient demographic and insurance information.
• Collects co-payments from patients upon arrival.
• Obtains signatures of consent for treatment and insurance/billing information.
• Directs calls and routes to clinicians as needed.
• Schedules urgent care appointments and referrals.
• Preps patient information for clinicians and follows up on test results as needed.
• Maintains accurate records and assists with data entry and reporting.

Skills

Multitasking

Communication

Office software

Medical terminology

Education

High School Diploma

Associate's or Bachelor's degree

Tools

Healthcare software

Job description

UMass Memorial Health is seeking an Administrative Associate to support ambulatory clinics in Worcester. You will greet patients, verify demographics, collect co-pays, obtain consents, and coordinate with clinicians and insurers to ensure smooth scheduling and billing processes.

The role emphasizes professional communication, accurate data entry, and a team-focused approach within a fast-paced healthcare environment.