Patient Access & Scheduling Specialist

NYU Langone Health System; Village of Mineola (NY); On-site; USD 57,000 - 60,000; Full time

Job summary

NYU Langone Hospital-Long Island in Mineola is seeking an Associate, Scheduling & Registration for the Primary Care Clinic. The role schedules appointments in Hospital Information Systems, pre-registration, registration, and liaises with referring offices; you will be the first impression for patients and families.

You will collect demographics, insurance information, and co-pays, communicate clearly with diverse patients, and support both clinical and financial workflows.

Qualifications

• High School Diploma or Equivalent.
• 1-2 years Customer Service experience.
• Strong communication (both oral and written), multitasking, detail orientation, organizational, excellent customer service, and interpersonal skills.
• Basic computer skills including Microsoft Office applications (Excel, Word, and Outlook).
• Knowledge of medical terminology.

Responsibilities

• Performs other duties as assigned.
• Schedules patient. May call patients to confirm appointment and location and necessary items to bring along with any instructions for preparation for an exam.
• Communicates with patients, referring physician offices and fellow staff members in a helpful, friendly and professional manner. Answers and filters phone calls properly in a timely manner. Understands the phone functions to receive and directs calls, forwards and transfers and uses Cyracom phone for patients with different preferred first languages.
• Completes check in and registration when patient arrives. Includes using the RELATE model when communicating with patients and their families. Ensures patients or their representatives are informed of regulations surrounding the required consents at the time of registration or thereafter. Collects co-pays, or other patient responsibilities per NYU Winthrop Hospital Point of Service collection policies and procedures.
• Verifies documentation for accuracy. This may include prescription, insurance card, photo IDs, thorough patient index search to avoid duplication of Medical record number.

Skills

Customer service

Communication

Multitasking

Detail orientation

Organizational skills

Interpersonal skills

Microsoft Office

Medical terminology

Education

High School Diploma or Equivalent

Tools

Epic

Carestream

Soarian

Job description

NYU Langone Hospital-Long Island in Mineola is seeking an Associate, Scheduling & Registration for the Primary Care Clinic. The role schedules appointments in Hospital Information Systems, pre-registration, registration, and liaises with referring offices; you will be the first impression for patients and families.

You will collect demographics, insurance information, and co-pays, communicate clearly with diverse patients, and support both clinical and financial workflows.