Patient Access & Scheduling Specialist

US Eye; Town of Florida (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

US Eye in the Town of Florida, NY is seeking a Patient Access Center Representative to serve as the first point of contact for patient experience. You will handle inbound calls, triage inquiries, schedule appointments, and assist with information requests while maintaining confidentiality.

The role requires strong communication, professional demeanor, and the ability to work efficiently in a high-volume environment.

Qualifications

• High school graduate; experience in a customer service or call center preferred.
• Technology savvy; comfortable learning new software applications; proficient in Office Suite.

Responsibilities

• Answer and triage incoming calls in a fast-paced, courteous manner.
• Schedule appointments accurately according to practice templates and protocols.
• Respond to email requests and manage appointment requests via Phreesia and other channels.
• Collect patient demographics, clinical and insurance information and enter into the system.
• Maintain patient confidentiality and HIPAA compliance.
• Collaborate with the contact center to manage the phone queue and ensure timely responses.

Skills

Customer service

Phone etiquette

HIPAA compliance

Time management

Communication

Professional demeanor

Conflict resolution

Education

High school diploma

Tools

Office Suite

CRM system

Job description

US Eye in the Town of Florida, NY is seeking a Patient Access Center Representative to serve as the first point of contact for patient experience. You will handle inbound calls, triage inquiries, schedule appointments, and assist with information requests while maintaining confidentiality.

The role requires strong communication, professional demeanor, and the ability to work efficiently in a high-volume environment.