Patient Access & Scheduling Specialist

Tallahassee Memorial HealthCare; Tallahassee (FL); On-site; USD 18,000 - 23,000; Full time

Job summary

Tallahassee Memorial HealthCare (TMH) is seeking a patient services professional to handle high-volume calls, schedule patient appointments, and relay messages to clinics for timely follow-up.

The role emphasizes patient information delivery, accuracy in records, and contributing to a safe, courteous environment for patients and staff. Prior experience in healthcare front desk/clerical work is preferred.

Qualifications

• High school diploma or equivalent preferred.
• 2 years of relevant, job-related work experience preferred.

Responsibilities

• Answer incoming calls, schedule patient appointments, and relay messages to clinics for follow up.
• Contributes to a safe environment for colleagues, visitors, and patients.
• Answer telephone calls efficiently and courteously.
• Schedule patients' appointments in accordance with policy.
• Provide information to patients and document provider office and online audits.
• Communicate provider coding accuracy concerns and maintain up-to-date records; generate reports.
• Perform miscellaneous duties as assigned.

Skills

Phone etiquette

Scheduling

Customer service

Data entry

Job description

Tallahassee Memorial HealthCare (TMH) is seeking a patient services professional to handle high-volume calls, schedule patient appointments, and relay messages to clinics for timely follow-up.

The role emphasizes patient information delivery, accuracy in records, and contributing to a safe, courteous environment for patients and staff. Prior experience in healthcare front desk/clerical work is preferred.