MS/Patient Access Rep

Tallahassee Memorial HealthCare; Tallahassee (FL); On-site; USD 18,000 - 23,000; Full time

Job summary

Tallahassee Memorial HealthCare (TMH) is seeking a patient services professional to handle high-volume calls, schedule patient appointments, and relay messages to clinics for timely follow-up.

The role emphasizes patient information delivery, accuracy in records, and contributing to a safe, courteous environment for patients and staff. Prior experience in healthcare front desk/clerical work is preferred.

Qualifications

• High school diploma or equivalent preferred.
• 2 years of relevant, job-related work experience preferred.

Responsibilities

• Answer incoming calls, schedule patient appointments, and relay messages to clinics for follow up.
• Contributes to a safe environment for colleagues, visitors, and patients.
• Answer telephone calls efficiently and courteously.
• Schedule patients' appointments in accordance with policy.
• Provide information to patients and document provider office and online audits.
• Communicate provider coding accuracy concerns and maintain up-to-date records; generate reports.
• Perform miscellaneous duties as assigned.

Skills

Phone etiquette

Scheduling

Customer service

Data entry

Job description

WHO WE ARE & WHAT WE DO

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community.TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

HOW YOU'LL MAKE AN IMPACT

• Under the supervisor's direction, answers incoming calls, schedules patient appointments, and sends messages to appropriate clinics for follow up.
• Enhances and contributes to a safe environment for all colleagues, visitors, and patients.
• Answers incoming telephone calls efficiently and courteously.
• Schedules patients' appointments in accordance with policy.
• Provides information to patients. Performs and documents provider office and onlineaudits.
• Communicates provider coding accuracy concerns and challenges.Maintains accurate, up-to-date records and generates reports.
• Performs miscellaneous duties.

WHAT YOU'LL NEED TO APPLY

• High school diploma or equivalent (e.g., certificate of high school equivalency).
• Two (2) years of relevant, job-related work experience.