Patient Access & Scheduling Specialist

PeaceHealth; Springfield (OR); On-site; USD 66,363,124 - 89,572,929; Full time

Job summary

PeaceHealth is seeking a Patient Access Representative - Neurosurgery to join our full-time day team. You will coordinate scheduling, verify insurance, and secure pre-certifications while serving as a liaison between patients, physicians, and clinics.

This role emphasizes accurate data entry and strong customer service to ensure smooth patient flow and timely financial clearance for outpatient neurosurgery services.

Qualifications

• High School Diploma preferred or equivalent.
• Minimum of 1 year medical office or related customer service experience.
• Proficiency with Microsoft Office (Word, Excel, Outlook) preferred.

Responsibilities

• Pre-registers/registers patients with accurate demographic and financial data.
• Collects patient balances, co-payments, and other payments.
• Verifies coverage and obtains prior authorization/referrals as needed.
• Responds to customer inquiries and provides support.
• Manages daily appointment schedules and reminders.
• May transport patients as required.
• Performs other duties as assigned.

Skills

Customer service

Medical terminology

CPT/ICD-10 knowledge

Insurance process knowledge

Conflict management

Time management

Interpersonal skills

Education

High School Diploma or equivalent

Job description

PeaceHealth is seeking a Patient Access Representative - Neurosurgery to join our full-time day team. You will coordinate scheduling, verify insurance, and secure pre-certifications while serving as a liaison between patients, physicians, and clinics.

This role emphasizes accurate data entry and strong customer service to ensure smooth patient flow and timely financial clearance for outpatient neurosurgery services.