Patient Access Representative - Neurosurgery

PeaceHealth; Springfield (OR); On-site; USD 66,363,124 - 89,572,929; Full time

Job summary

PeaceHealth is seeking a Patient Access Representative - Neurosurgery to join our full-time day team. You will coordinate scheduling, verify insurance, and secure pre-certifications while serving as a liaison between patients, physicians, and clinics.

This role emphasizes accurate data entry and strong customer service to ensure smooth patient flow and timely financial clearance for outpatient neurosurgery services.

Qualifications

• High School Diploma preferred or equivalent.
• Minimum of 1 year medical office or related customer service experience.
• Proficiency with Microsoft Office (Word, Excel, Outlook) preferred.

Responsibilities

• Pre-registers/registers patients with accurate demographic and financial data.
• Collects patient balances, co-payments, and other payments.
• Verifies coverage and obtains prior authorization/referrals as needed.
• Responds to customer inquiries and provides support.
• Manages daily appointment schedules and reminders.
• May transport patients as required.
• Performs other duties as assigned.

Skills

Customer service

Medical terminology

CPT/ICD-10 knowledge

Insurance process knowledge

Conflict management

Time management

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Job Description

PeaceHealth is seeking a Patient Access Representative - Neurosurgery for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at PeaceHealth is $23.16 – $31.26.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What You Bring

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Medical office or related customer service experience
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

Care Delivery Area and Outpatient Clinics:

• Strong background in customer service may be considered in lieu of medical office or related experience.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at or call 360-448-0542.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to

EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.