Patient Access & Scheduling Specialist

Arkansas Children's; Springdale (AR); On-site; USD 23,000 - 29,000; Full time

Job summary

Arkansas Children's is seeking an outpatient clinic Registration Specialist to greet patients, collect demographics and insurance information, and verify coverage. This role supports scheduling, referrals, and registration activities to ensure smooth clinic flow.

Responsibilities include completing discharge scheduling, coordinating follow-up appointments, and engaging patients to promote a positive experience and accurate records across MyChart and billing processes.

Qualifications

• Schedules all patient appointments and ensures referrals are obtained.
• Meets or exceeds expected productivity and accuracy standards.
• Greets and engages patients, families and visitors in order to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
• Completes discharge scheduling and ensure follow up appointments and tests are scheduled.
• Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.]

Responsibilities

• Schedules all patient appointments and ensures referrals are obtained.
• Meets or exceeds expected productivity and accuracy standards.
• Greets and engages patients, families and visitors in order to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
• Completes discharge scheduling and ensure follow up appointments and tests are scheduled.
• Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.

Skills

Customer service

Scheduling

Registration

Insurance verification

Education

High school diploma or GED

Job description

Arkansas Children's is seeking an outpatient clinic Registration Specialist to greet patients, collect demographics and insurance information, and verify coverage. This role supports scheduling, referrals, and registration activities to ensure smooth clinic flow.

Responsibilities include completing discharge scheduling, coordinating follow-up appointments, and engaging patients to promote a positive experience and accurate records across MyChart and billing processes.