Patient Access Representative Monday-Friday 9a-530p

Arkansas Children's Hospital; Springdale (AR); On-site; USD 24,000 - 30,000; Full time

Job summary

Arkansas Children's Hospital is seeking a full-time Centralized Scheduling and Patient Access Clerk to manage outpatient scheduling and patient check-in. This role focuses on delivering a welcoming first impression in a busy pediatric clinic setting.

Responsibilities include greeting patients, collecting demographic and insurance information, verifying coverage, activating MyChart, and coordinating with clinical partners to ensure smooth clinic flow and timely follow-ups.

Qualifications

• Schedules all patient appointments and ensures referrals are obtained.
• Meets or exceeds expected productivity and accuracy standards.
• Greets and engages patients, families and visitors in order to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
• Completes discharge scheduling and ensure follow up appointments and tests are scheduled.
• Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.

Responsibilities

• Schedules all patient appointments and ensures referrals are obtained.
• Meets or exceeds expected productivity and accuracy standards.
• Greets and engages patients, families and visitors in order to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
• Completes discharge scheduling and ensure follow up appointments and tests are scheduled.
• Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.

Skills

Scheduling

Registration

Customer service

Insurance verification

Education

High school diploma or GED or equivalent

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.

Work Shift: Please see job description for details.

Time Type: Full time

Department: CC097212 Centralized Scheduling and Patient Access Center

Summary:

Salary: Most new hires start between $17.20-$21.50 per hour, depending on experience and qualifications.

Additional Information:

Responsible for the first impression of Arkansas Children’s; Performs basic functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.

Required Education:

No education requirements

Recommended Education:

High school diploma or GED or equivalent

Required Work Experience:

Entry Level - Experience not Required.

Description

• 1. Schedules all patient appointments and ensures referrals are obtained.
• 2. Meets or exceeds expected productivity and accuracy standards.
• 3. Greets and engages patients, families and visitors in order to provide a positive first impression.
• 4. Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
• 5. Completes discharge scheduling and ensure follow up appointments and tests are scheduled.
• 6. Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.
• 7. Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• 8. Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.