Patient Access & Scheduling Specialist

Arkansas Children's Hospital; Little Rock (AR); On-site; USD 23,000 - 29,000; Full time

Job summary

Arkansas Children's Hospital in Little Rock is seeking a Kids Resource Line agent for Day Shift, full-time, responsible for scheduling outpatient clinics, registering patients, and ensuring accurate demographics and insurance information for a smooth clinic flow. This role is the first impression for families.

The position supports referrals, MyChart activation, insurance verification, and follow-up scheduling to maintain timely care and high patient satisfaction.

Qualifications

• High school diploma or GED or equivalent is recommended.

Responsibilities

• Schedules all patient appointments and ensures referrals are obtained.
• Meets or exceeds expected productivity and accuracy standards.
• Greets and engages patients, families and visitors in order to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
• Completes discharge scheduling and ensure follow up appointments and tests are scheduled.
• Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.

Education

High school diploma or GED or equivalent

Job description

Arkansas Children's Hospital in Little Rock is seeking a Kids Resource Line agent for Day Shift, full-time, responsible for scheduling outpatient clinics, registering patients, and ensuring accurate demographics and insurance information for a smooth clinic flow. This role is the first impression for families.

The position supports referrals, MyChart activation, insurance verification, and follow-up scheduling to maintain timely care and high patient satisfaction.