Patient Access & Scheduling Specialist

SouthCoast Health; Savannah (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

SouthCoast Health in Savannah, GA is seeking a detail-oriented appointment scheduler to manage patient bookings and coordinate care with providers to keep the schedule running efficiently. You will verify and update patient demographics, relay messages to staff, and ensure appointments are confirmed with the correct physician.

You will also arrange interpreter services if needed, respond to phone inquiries, and maintain confidentiality while handling non-clinical duties as assigned.

Qualifications

• Books, coordinates and reschedules patient appointments.
• Communicates with patients in a prompt, pleasant and helpful manner.
• Schedules new and existing patients with provider. If an interpreter or translation service is needed, arrangements will be made and documented in the scheduling system.
• Collects and verifies patient demographic information and updates patient profile in the computer.
• Maintains and updates current information on physicians’ schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Answers telephones, screens calls, and provides general information.
• Answers questions regarding patient appointments and schedules outpatient appointments.
• Ensures that updates (cancellations or additions) are input daily into master schedule and provider or nurse are notified, if appropriate.
• Maintains patient confidentiality.
• Communicates with and assists physicians, patients and coworkers in a professional and courteous manner.
• Performs or assists with other non-clinical duties, as assigned by the Supervisor.
• Assures patient care needs are met and, where possible, exceeded.
• Reports to work on a regular and consistent basis.
• The job holder must demonstrate current competencies applicable to job position

Responsibilities

• Books, coordinates and reschedules patient appointments. Relays necessary messages to staff.
• Communicates with patients in a prompt, pleasant and helpful manner.
• Schedules new and existing patients with provider. If an interpreter or translation service is needed, arrangements will be made and documented in the scheduling system.
• Collects and verifies patient demographic information and updates patient profile in the computer.
• Maintains and updates current information on physicians’ schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Answers telephones, screens calls, and provides general information.
• Answers questions regarding patient appointments and schedules outpatient appointments.
• Ensures that updates (cancellations or additions) are input daily into master schedule and provider or nurse are notified, if appropriate.
• Maintains patient confidentiality.
• Communicates with and assists physicians, patients and coworkers in a professional and courteous manner.
• Performs or assists with other non-clinical duties, as assigned by the Supervisor.
• Assures patient care needs are met and, where possible, exceeded.
• Reports to work on a regular and consistent basis.

Job description

SouthCoast Health in Savannah, GA is seeking a detail-oriented appointment scheduler to manage patient bookings and coordinate care with providers to keep the schedule running efficiently. You will verify and update patient demographics, relay messages to staff, and ensure appointments are confirmed with the correct physician.

You will also arrange interpreter services if needed, respond to phone inquiries, and maintain confidentiality while handling non-clinical duties as assigned.