Patient Access & Scheduling Specialist

The Hearing Center; Pensacola (FL); On-site; USD 22,041 - 30,307; Full time

Job summary

Medical Center Clinic in Pensacola, FL is seeking a Patient Access Liaison to answer incoming calls promptly, provide courteous assistance, and help patients navigate scheduling with multiple specialties.

The role requires familiarity with outpatient practice operations, insurance plans, and strong customer service. You will coordinate between patients and physicians to ensure timely, accurate appointments and maintain high professional standards.

Qualifications

• High school diploma required; AA or BS degree preferred.
• Two (2) years of experience in a physician office outpatient environment or healthcare setting.
• Experience with scheduling, phone customer service, and outpatient insurance verification helpful.

Responsibilities

• Answer incoming calls and return voicemails promptly with high-quality customer service.
• Establish rapport with callers and patients to understand needs and preferences.
• Schedule appointments according to patient needs and guidelines.
• Refer patients to others when necessary and follow up to ensure resolution.
• Maintain follow-up systems to address unresolved requests promptly and courteously.
• Develop knowledge of MCC specialties and services for effective scheduling.
• Act as liaison between patients and physicians to optimize scheduling outcomes.
• Present a professional image of the Medical Center Clinic to patients and families.

Job description

Medical Center Clinic in Pensacola, FL is seeking a Patient Access Liaison to answer incoming calls promptly, provide courteous assistance, and help patients navigate scheduling with multiple specialties.

The role requires familiarity with outpatient practice operations, insurance plans, and strong customer service. You will coordinate between patients and physicians to ensure timely, accurate appointments and maintain high professional standards.