Patient Access & Front Office Specialist

Bayfront Health; Tampa (FL); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF program

Leadership development programs

Medical, dental, vision benefits

Well-being programs

Employer retirement match

Paid parental leave

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant for a full-time, Monday through Friday position in Tampa, FL. You will support ambulatory/physician office operations, handling patient registration, phone coverage, scheduling, and referrals under supervision of management and practice supervisors.

The role emphasizes accurate data collection, adherence to policies, and delivering excellent patient service while utilizing office equipment and maintaining punctual

Qualifications

• High School graduate or equivalent.
• Six months of clerical/office/customer service experience.
• No licensure required.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Skills

Clerical experience

Customer service

Education

High School graduate or equivalent

Job description

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant for a full-time, Monday through Friday position in Tampa, FL. You will support ambulatory/physician office operations, handling patient registration, phone coverage, scheduling, and referrals under supervision of management and practice supervisors.

The role emphasizes accurate data collection, adherence to policies, and delivering excellent patient service while utilizing office equipment and maintaining punctual