Patient Access & Scheduling Specialist

Rush Memorial; Rushville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Rush Memorial is seeking a Customer Service Representative to support patient scheduling, data collection, and documentation accuracy in a hospital setting. The role involves handling calls, routing to the right departments, and maintaining patient confidentiality while providing courteous service.

The CSR will gather demographics, obtain signatures, and enter information into the hospital system, requiring strong communication, organization, and attention to detail.

Qualifications

• High school diploma required.
• Strong communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks.

Responsibilities

• Facilitate patient scheduling and data entry into hospital information system.
• Handle phone calls, route to appropriate departments, and maintain professional patient interactions.
• Ensure accuracy of demographic and insurance information and obtain required signatures.

Skills

Prioritization

Communication

Interpersonal skills

Professional demeanor

Adaptability

Problem solving

Independent work

Work under pressure

Attention to detail

Education

High school diploma

Tools

Computer systems

Typing

Public relations

Office clerical duties

Job description

Rush Memorial is seeking a Customer Service Representative to support patient scheduling, data collection, and documentation accuracy in a hospital setting. The role involves handling calls, routing to the right departments, and maintaining patient confidentiality while providing courteous service.

The CSR will gather demographics, obtain signatures, and enter information into the hospital system, requiring strong communication, organization, and attention to detail.