Patient Access & Scheduling Specialist

Bon Secours; Richmond (VA); On-site; USD 23,000 - 34,000; Full time

Job summary

Bon Secours seeks a Front Office Specialist for St. Mary’s Hospital to manage patient scheduling and verify insurance before appointments, updating all information in the EMR system. The role supports efficient patient flow and accurate billing.

Applicants should have a High School Diploma or GED, with an Associate Degree preferred. Experience in acute care or provider offices is required, and EPIC EHR familiarity is a plus.

Qualifications

• Experience in acute care, home health, or provider office.
• Experience in Wound Care and Hyperbaric Oxygen Therapy Outpatient Center preferred.
• Knowledge of registration, scheduling and referrals.
• Ability to update patient records and billing.

Responsibilities

• Schedule patients for clinical coverage and treatments.
• Ensure resources, supplies, and equipment availability.
• Knowledge of revenue cycle components: registration, billing, collections and denials.
• Audit documentation to support reimbursement.

Skills

EMR systems

Insurance billing

Patient communication

Phone management

Health insurance basics

Education

High School Diploma

Associate degree in Business (preferred)

Tools

EPIC EHR

Job description

Bon Secours seeks a Front Office Specialist for St. Mary’s Hospital to manage patient scheduling and verify insurance before appointments, updating all information in the EMR system. The role supports efficient patient flow and accurate billing.

Applicants should have a High School Diploma or GED, with an Associate Degree preferred. Experience in acute care or provider offices is required, and EPIC EHR familiarity is a plus.