Patient Access & Scheduling Specialist

Pomona Valley Hospital Medical Center; Pomona (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Weekend shift differential

Job summary

Pomona Valley Hospital Medical Center seeks a dedicated registrar to pre-register and schedule patient appointments, ensuring accurate data and courteous service.

You will verify insurance benefits, eligibility, and required pre-authorizations, communicating payor requirements to patients and securing valid referrals for procedures. Strong MS Office and health system experience preferred.

This on-site role requires sharp attention to detail, teamwork with billing and clinical staff.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years' experience in a hospital or medical office setting, including registration knowledge.
• Knowledge of medical terminology.
• Experience with PC, fax, telephone, scanner, copy machine, Microsoft Office and Outlook.
• Knowledge of CPT and HCPC codes.

Responsibilities

• Provide efficient, accurate, and effective customer-focused communication services to enhance patient experience.
• Pre-register, schedule, cancel and reschedule patient appointments.
• Verify insurance benefits, eligibility, and pre-authorizations for scheduled services.
• Ensure all account activity is timely and thoroughly documented.
• Communicate and inform patients on payor requirements to ensure compliance.
• Validate that referrals/pre-certifications/authorizations are on file and valid.

Skills

Registration knowledge

Medical terminology

CPT/HCPC codes knowledge

PC

Fax

Telephone

Scanner

Copy machine

Microsoft Office

Outlook

Education

High school diploma or equivalent

Tools

MS Office

Job description

Pomona Valley Hospital Medical Center seeks a dedicated registrar to pre-register and schedule patient appointments, ensuring accurate data and courteous service.

You will verify insurance benefits, eligibility, and required pre-authorizations, communicating payor requirements to patients and securing valid referrals for procedures. Strong MS Office and health system experience preferred.

This on-site role requires sharp attention to detail, teamwork with billing and clinical staff.