Medical Front Desk & Scheduling Specialist

CommUnityCare Health Centers; Del Valle (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

CommUnityCare Health Centers is seeking a front desk administrative specialist to greet patients, manage check-in, and support daily operations at the clinic. You will schedule appointments, verify insurance, and handle payments with a focus on accuracy and patient service.

You will work closely with nursing and provider teams to ensure smooth patient flow, maintain confidentiality, and adhere to HIPAA guidelines in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• At least one year of administrative experience.

Responsibilities

• Open front office and manage all related duties.
• Welcome, greet, and assist patients courteously.
• Schedule patient appointments in the computer system.
• Answer incoming calls and route information as needed.
• Register patients with demographic and insurance data in the EMR.
• Verify insurance and explain payment options.
• Collect co-payments and deposits per policies.
• Close end-of-day processes and balance the cash drawer.
• Utilize clinic software including i2i, Tableau, Vital Interactions, Patient Portal, kiosks.
• Coordinate with care teams to ensure smooth patient flow and notify of emergencies.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High School diploma or equivalent

Tools

Microsoft Office

EMR systems

i2i

Tableau

Vital Interactions

Patient Portal

Check-in kiosks

Job description

CommUnityCare Health Centers is seeking a front desk administrative specialist to greet patients, manage check-in, and support daily operations at the clinic. You will schedule appointments, verify insurance, and handle payments with a focus on accuracy and patient service.

You will work closely with nursing and provider teams to ensure smooth patient flow, maintain confidentiality, and adhere to HIPAA guidelines in a fast-paced environment.