Registration & Scheduler Pain Management

HonorHealth; Phoenix (AZ); On-site; USD 22,000 - 28,000; Full time

Job summary

HonorHealth in Phoenix is seeking a Patient Services Associate to serve as the first point of contact in the Pain Care-Peoria Medical Campus. The role focuses on clerical support, patient registration, scheduling, and chart maintenance to ensure smooth department operations.

Responsibilities include greeting patients, coordinating with imaging and physician offices, and assisting with insurance authorizations and deposits, all while maintaining a friendly, efficient workflow.

Qualifications

• High School Diploma or GED required.
• 1 year in healthcare or scheduling/registration preferred.
• Knowledge of medical terminology is advantageous.
• Strong clerical and data-entry abilities.

Responsibilities

• Greet customers and answer calls; direct information to the right person.
• Perform registration and data entry for patient records.
• Schedule procedures and manage appointment logistics.
• Maintain patient charts and coordinate with physician offices.
• Collect co-pays, process deposits, and handle basic billing.
• Adhere to HIPAA and protect patient information.

Skills

Customer service

Scheduling

Registration

Clerical

Medical terminology

Communication

Education

High School Diploma or GED

Tools

PACS

Job description

Primary City/State: Sonoran Medical Office Building - 33423 N 32nd Ave Phoenix, AZ 85085

Category: Patient Services

Shift: Day

Department: Pain Care-Peoria Medical Campus

M-F 7:30Am to 4:00pm

M, T, Th - Sonoran Crossing
W,F - Peoria

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY Acts as first point of contact to all customers. Organizes and facilitates clerical administrative duties of department. Performs a variety of cross-functional clerical and patient support duties to include telephone, registration, scheduling clerical administrative duties and/or data entry duties as they relate to department. Responsible for patient chart maintenance and communication with physicians' offices as needed and requested. Duties listed below may vary depending on departmental needs or in some department areas may not be applicable at all. ESSENTIAL FUNCTIONS

• Contacts/greets and communicates with customers. Responsible for answering telephone calls, retrieving and responding to voice mail messages. Directs all information to appropriate individual. Orients patients to the department with directions and instructions.
  
• May also be performing the following imaging support duties: Receives and transfers incoming calls. Generates reports and retrieves images from the PACS system. Assists in maintaining efficient patient workflow. Maintains all records and ensure dissemination of such files to designated/requesting parties. Ensures patients are appropriately prepared for their exam. Transports patients when necessary, will assist Supervisor, Radiologist and/or Technologists within scope of position as directed.
• Scheduling: Performs a variety of scheduling for procedures. Is not limited to: scheduling patients for initial and follow-up appointments. Tracks no-shows, documents in appropriate system and communicates with physician, if applicable. Provides schedule in directed format to staff as needed.
• Registration: Performs a variety of registration duties, is not limited to: providing patient with the initial registration information, creates and/or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility. Completes daily data entry and scanning of patient registration information.
  
• Obtains authorization from insurance companies as applicable. Collects co-pays and payments required for procedures. Completes and submits daily deposits and or billing as applicable.
• In accordance with HIPPA, completes patient chart process and maintains with appropriate information. Communicates with applicable insurance carriers and hospital billing for authorization updates. Ensure that appropriate chart information is forwarded to medical records as applicable.
• Complete patient chart process and maintains with appropriate information. Communicates with Workman's Compensation and hospital billing for authorization updates and billing. Ensure that appropriate chart information is forwarded to medical records as applicable.
• Views email on a daily basis and provides supervisor with appropriate information and memorandums.
• Maintain inventory of office supplies/forms and places orders as required.
• Performs other duties as assigned.

EDUCATION

• High School Diploma or GED Required

EXPERIENCE

• 1 year, in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting. Preferred
• 2 years, in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience. Preferred

LICENSE AND CERTIFICATIONS

• Fingerprint Clearance Card (FPC) - Certificate, Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required
• Basic Cardiac Life Support (BCLS) - Certification, Preferred

We're all in for your career.