Patient Access & Scheduling Specialist

Dexian; Philadelphia (Philadelphia County); On-site; USD 34,000 - 41,000; Full time

Job summary

Dexian is seeking an Access Coordinator in Philadelphia, PA to support patient satisfaction through exceptional customer service. The role coordinates and schedules outpatient appointments and procedures for multiple divisions, ensuring accurate pre-registration and efficient patient flow.

The position emphasizes strong communication, professional interpersonal skills, and independent thinking to maintain smooth operations and positive patient experiences in a busy healthcare setting.

Qualifications

• Strong customer service experience.
• Strong verbal communication skills with clear diction and articulation.
• Professional interpersonal skills.
• Ability to use independent thinking and demonstrate courtesy in care delivery.
• High school diploma or GED.

Responsibilities

• Schedule outpatient appointments and procedures accurately.
• Complete pre-registration activities to support first-contact resolution and optimize patient flow.
• Coordinate services with physician offices and clinical departments.
• Help prepare patients for their visits.
• Maintain related support processes.
• Deliver courteous, professional service during every interaction.

Skills

Customer service

Verbal communication

Interpersonal skills

Independent thinking

High school diploma/GED

Education

High school diploma or GED

Bachelor's degree

Job description

Dexian is seeking an Access Coordinator in Philadelphia, PA to support patient satisfaction through exceptional customer service. The role coordinates and schedules outpatient appointments and procedures for multiple divisions, ensuring accurate pre-registration and efficient patient flow.

The position emphasizes strong communication, professional interpersonal skills, and independent thinking to maintain smooth operations and positive patient experiences in a busy healthcare setting.