Access Coordinator

Dexian; Philadelphia (Philadelphia County); Presencial; USD 34.000 - 41.000; Jornada completa

Descripción de la vacante

Dexian is seeking an Access Coordinator in Philadelphia, PA to support patient satisfaction through exceptional customer service. The role coordinates and schedules outpatient appointments and procedures for multiple divisions, ensuring accurate pre-registration and efficient patient flow.

The position emphasizes strong communication, professional interpersonal skills, and independent thinking to maintain smooth operations and positive patient experiences in a busy healthcare setting.

Formación

• Strong customer service experience.
• Strong verbal communication skills with clear diction and articulation.
• Professional interpersonal skills.
• Ability to use independent thinking and demonstrate courtesy in care delivery.
• High school diploma or GED.

Responsabilidades

• Schedule outpatient appointments and procedures accurately.
• Complete pre-registration activities to support first-contact resolution and optimize patient flow.
• Coordinate services with physician offices and clinical departments.
• Help prepare patients for their visits.
• Maintain related support processes.
• Deliver courteous, professional service during every interaction.

Conocimientos

Customer service

Verbal communication

Interpersonal skills

Independent thinking

High school diploma/GED

Educación

High school diploma or GED

Bachelor's degree

Descripción del empleo

Job Title: Access Coordinator

Shift: Monday-Friday, (based on business needs)

Pay Range: $25 to $29.76/hour

Location: Philadelphia, PA, USA

Position Summary

The Access Coordinator supports patient satisfaction by providing exceptional customer service to patients, families, caregivers, providers, and the community. This role coordinates and schedules outpatient appointments and procedures for up to three less complex divisions while supporting accurate pre-registration and efficient patient flow.

Key Responsibilities

• Schedule outpatient appointments and procedures accurately.
• Complete pre-registration activities to support first-contact resolution and optimize patient flow.
• Coordinate services with physician offices and clinical departments.
• Help prepare patients for their visits.
• Maintain related support processes.
• Deliver courteous, professional service during every interaction.

Required Qualifications

• Strong customer service experience.
• Strong verbal communication skills, including clear voice quality, diction, and articulation.
• Professional interpersonal skills.
• Ability to use independent thinking and demonstrate courtesy throughout the delivery of care.
• High school diploma or GED.

Preferred Qualifications

• Advanced scheduling or registration experience.
• Medical insurance experience.
• Call center experience.
• Knowledge of terminology used by insurance and managed care health plans.
• Knowledge of functions and relationships within a hospital environment.
• Bachelor's degree.

Why This Opportunity May Be Appealing

• Contribute directly to patient satisfaction through meaningful customer service.
• Support patients, families, caregivers, providers, and the community during important interactions.
• Coordinate appointments, procedures, and patient preparation activities.
• Collaborate with physician offices and clinical departments.
• Apply scheduling, communication, interpersonal, and independent-thinking skills in a patient-focused role.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.