Access Coordinator

Mindlance; Philadelphia (Philadelphia County); On-site; USD 61,000 - 84,000; Full time

Job summary

Mindlance is seeking an Access Coordinator in Philadelphia to manage outpatient appointment scheduling and pre-registration, ensuring smooth patient flow and first-contact resolution. You will coordinate with physicians and clinical teams to prepare patients for visits and related procedures.

The role requires at least 3 years scheduling experience in a healthcare setting, strong communication skills, and a patient-focused approach to delivering excellent care.

Qualifications

• Experience working in a healthcare environment.
• At least 3 years of scheduling experience in a complex setting.
• Strong telephone and customer service skills.
• Patient-focused with a commitment to delivering excellent care.

Responsibilities

• This position performs a variety of patient care activities, including accurate appointment scheduling and pre-registration to achieve first contact resolution and optimize patient flow.
• Collaborates with physician offices and clinical departments to coordinate services, prepare patients for their visit, and maintain all support processes.

Skills

Scheduling experience

Healthcare environment

Customer service

Telephone skills

Patient-focused

Education

High School Diploma/GED

Tools

EMR systems

Job description

Duration: 3 Months contract (Possibilities of extension)

Location: Philadelphia PA 19104

Shift: 40 Shift, Days, 8:00– 4:30 /8:30 AM - 5:00 PM

Required Skills & Experience: Experience working in a healthcare environment At least 3 years of scheduling experience in a complex setting Strong telephone and customer service skills Patient-focused with a commitment to delivering excellent care

Additional Information: Potential for conversion to a FTE position depending on business needs.

Job Summary

The Access Coordinator will contribute to the overall patient satisfaction by delivering exceptional customer service to patients, families, caregivers, providers and the community during every interaction. The scheduling duties will involve coordinating and scheduling outpatient appointments and procedures for up to three (3) of the less complex divisions.

Essential Functions:

• This position performs a variety of patient care activities, including accurate appointment scheduling and pre-registration to achieve first contact resolution and optimize patient flow.
• Collaborates with physician offices and clinical departments to coordinate services, prepare patients for their visit, and maintain all support processes.

Required Skills & Experience:

• Possesses strong verbal communication skills including good voice quality, good diction and articulation.
• Demonstrates professional interpersonal skills, uses independent thinking and displays courtesy throughout the delivery of care.

Preferred Skills & Experience:

• Medical insurance experience.
• Call center experience.
• Knowledge terminology used by insurance and managed care health plans.
• Knowledge of functions and relationships within a hospital environment.

Required Education:

• High School Diploma / GED.

EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”