Patient Access & Scheduling Concierge

Women; Brandon (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Women’s Care is seeking a Patient Access Representative in Brandon, FL. You will greet patients, collect demographics, verify insurance, and handle billing inquiries to ensure a smooth scheduling and billing encounter.

The role requires a warm, professional demeanor, strong communication, and the ability to multi-task in a fast-paced clinic environment. Responsibilities include updating patient profiles, processing payments, scanning documents into the EMR, setting up payment plans, and

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service and a positive patient experience.
• Strong organizational skills and attention to detail.
• Customer-centric, warm, professional demeanor.
• Strong verbal and written communication.
• Deadline-driven and detail-oriented.
• High computer literacy with MS Office; EMR familiarity.

Responsibilities

• Greet patients and visitors courteously; verify demographics.
• Collect payments and assist with billing questions.
• Scan and store insurance cards and IDs in EMR.
• Set up payment plans per policy; HIPAA compliance.
• Answer high-volume calls and respond to emails promptly.
• Verify insurance eligibility and registration; check-out with each visit.
• Schedule or reschedule appointments and manage lobby flow.
• Keep lobby tidy and assist with forms and online registration.

Skills

Customer service

Organizational skills

Communication skills

Attention to detail

Multitasking

Punctuality

Education

High school diploma

Tools

Microsoft Office

eCW experience

Job description

Women’s Care is seeking a Patient Access Representative in Brandon, FL. You will greet patients, collect demographics, verify insurance, and handle billing inquiries to ensure a smooth scheduling and billing encounter.

The role requires a warm, professional demeanor, strong communication, and the ability to multi-task in a fast-paced clinic environment. Responsibilities include updating patient profiles, processing payments, scanning documents into the EMR, setting up payment plans, and