Patient Access & Scheduling Specialist

US Oncology Inc.; Pennsylvania; Hybrid; USD 25,000 - 43,000; Full time

Job summary

Delaware Valley Retina Associates, part of Prism Vision Group, seeks a Patient Service Representative to handle inbound/outbound patient interactions, scheduling, and revenue-related tasks in an onsite setting in Langhorne, PA. Travel to other locations may occur.

The role encompasses registration, pre-registration, insurance verification, patient identity validation, HIPAA compliance, and coordinating care pathways while delivering excellent customer service.

Qualifications

• Education: High School Diploma or GED.
• Experience: 2+ years in a patient-facing healthcare or customer service role preferred.

Responsibilities

• Schedule and complete full patient registrations for appointments with accuracy and adherence to policies.
• Perform pre-registration and ensure demographic and insurance information is up to date.
• Verify insurance information, benefits, and referrals.
• Collect ID and insurance cards and verify patient identity and coverage.
• Maintain HIPAA privacy standards.
• Facilitate smooth patient flow through the care process.
• Provide appointment and billing information to patients.

Skills

Verbal & written communication (EN)

Customer service

Problem solving

Attention to detail

Cash handling

HIPAA compliance

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Delaware Valley Retina Associates, part of Prism Vision Group, seeks a Patient Service Representative to handle inbound/outbound patient interactions, scheduling, and revenue-related tasks in an onsite setting in Langhorne, PA. Travel to other locations may occur.

The role encompasses registration, pre-registration, insurance verification, patient identity validation, HIPAA compliance, and coordinating care pathways while delivering excellent customer service.