Patient Access & Scheduling Specialist

Ultipro; Osceola, Northern (IA, KY); Hybrid; USD 45,461,000 - 57,859,000; Full time

Job summary

Clarke County Hospital in Osceola, IA seeks a Registration/Scheduling Clerk to greet patients and direct them to the proper department, verify demographics and insurance, and schedule procedures. The role requires accurate data entry, effective communication with patients and staff, and collaboration across clinical teams.

You will handle insurance verification, sign‑offs, payments, and contribute to smooth workflow and high customer satisfaction.

Qualifications

• Ability to provide high level of customer service and maintain professional demeanor.
• High accuracy in processing information and data entry.
• Team-oriented and collaborative with departments across the hospital.
• Effective communication with patients, families and staff.

Responsibilities

• Greets and directs patients and visitors to appropriate department.
• Answers and transfers calls professionally; screens calls and routes to correct party.
• Registers patients, verifies demographics and insurance in the electronic health record.
• Schedules and preregisters tests and procedures; coordinates with departments and practitioners.
• Ensures consent forms, insurance forms, and required documents are signed.
• Enters orders into electronic records; documents medical necessity and referrals as needed.
• Verifies insurance benefits and educates patients on benefits and payments.
• Collects payments and reconciles daily receivables; assists with financial counseling.

Skills

Customer service

Attention to detail

Team player

Communication

Job description

Clarke County Hospital in Osceola, IA seeks a Registration/Scheduling Clerk to greet patients and direct them to the proper department, verify demographics and insurance, and schedule procedures. The role requires accurate data entry, effective communication with patients and staff, and collaboration across clinical teams.

You will handle insurance verification, sign‑offs, payments, and contribute to smooth workflow and high customer satisfaction.