Patient Access & Scheduling Specialist

Clarke County Hospital; Osceola, Northern (IA, KY); Hybrid; USD 21,000 - 29,000; Full time

Job summary

Clarke County Hospital in Osceola, IA, is seeking a Registration/Scheduling professional to assist patients and visitors, directing them to the appropriate department with courtesy and efficiency using standard clinic protocols.

This role collects demographic and insurance information, preregisters and schedules tests and procedures, verifies benefits, explains forms, handles payments, and coordinates with clinics, practitioners and billing to ensure accurate, timely care delivery.

Responsibilities

• Receives and interviews patient or responsible individual to gather, verify and enter demographic and insurance information necessary for completion of electronic health record.
• Schedules, preregisters, cancels, reschedules tests and procedures for clinics and hospital and coordinates scheduling of tests and procedures to assure they meet medical necessity, patient, department and practitioner needs while maintaining appointment schedule according to department procedure.
• Ensure the patient or guardian understands and signs consent, insurance and other required forms.
• Receives, transcribes, schedules and scans practitioner orders into electronic record daily.
• Verifies insurance benefits with insurance companies via phone calls, faxes or internet and documents verification in each patient record, as appropriate.
• Educate patient/guarantor regarding insurance benefits; making arrangements for payment of co-pays, co-insurance and/or deductibles.
• Assist with financial counseling on self-pays.
• Collect payments, issue receipts and reconcile daily receivable activity.
• Coordinate scheduling of exams with mobile and contracted companies.
• Communicates and coordinates services with internal departments and internal and external practitioner office staff.
• Assists in orientation/training of new employees.
• Conducts audits of the scheduling system to ensure standards are being met when requested.

Job description

Clarke County Hospital in Osceola, IA, is seeking a Registration/Scheduling professional to assist patients and visitors, directing them to the appropriate department with courtesy and efficiency using standard clinic protocols.

This role collects demographic and insurance information, preregisters and schedules tests and procedures, verifies benefits, explains forms, handles payments, and coordinates with clinics, practitioners and billing to ensure accurate, timely care delivery.