Patient Access & Scheduling Specialist

15400 Intermountain Medical Center; Wheat Ridge (CO); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Benefits Eligible

Generous benefits package

Job summary

Intermountain Health is hiring a Patient Service Representative to connect with patients via phone, in person, or secure messaging. The role focuses on accurate data entry, appointment scheduling, and assisting with insurance coordination and billing needs.

You will support patient access and ensure a seamless patient experience at several clinics. The position is full-time with variable schedules, and the hourly rate reflects experience.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients by confirming, entering, and updating demographic data on registration system.

Skills

Customer service

Basic computer skills

Interpersonal communication

PHI privacy

Education

High school diploma or GED preferred

Tools

EMR systems

Job description

Intermountain Health is hiring a Patient Service Representative to connect with patients via phone, in person, or secure messaging. The role focuses on accurate data entry, appointment scheduling, and assisting with insurance coordination and billing needs.

You will support patient access and ensure a seamless patient experience at several clinics. The position is full-time with variable schedules, and the hourly rate reflects experience.