Patient Services Concierge & Scheduling Specialist

18300 Tellica Imaging LLC; Spanish Fork (UT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits Eligibility

Job summary

Intermountain Health in Utah seeks a Patient Service Representative (PSR) to be the first contact for patients, greeting and assisting with intake, verification, and scheduling. The role emphasizes delivering an exceptional patient experience and accurate EMR documentation.

This full-time position in Spanish Fork offers opportunities to support patients and caregivers with empathy, teamwork, and clear communication. Competitive hourly pay and benefits eligibility are provided.

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional manner and strong communication.
• Ability to protect PHI and patient privacy.
• Ability to work with patients and caregivers to ensure satisfaction.

Responsibilities

• Provide courteous and professional connections with patients by phone, in person or via secure messaging.
• Document calls accurately in the EMR system.
• Schedule appointments for visits, tests, referrals, and consultations.
• Register patients by confirming and updating demographic data.
• Assist with insurance information and payments following procedures.

Skills

Customer service

Interpersonal skills

Professional demeanor

Team collaboration

PHI privacy

Tools

EMR systems

Job description

Intermountain Health in Utah seeks a Patient Service Representative (PSR) to be the first contact for patients, greeting and assisting with intake, verification, and scheduling. The role emphasizes delivering an exceptional patient experience and accurate EMR documentation.

This full-time position in Spanish Fork offers opportunities to support patients and caregivers with empathy, teamwork, and clear communication. Competitive hourly pay and benefits eligibility are provided.