Pre Access Specialist

Charleston Area Medical Center; Morgantown (WV); On-site; USD 35,000 - 52,000; Full time

Job summary

Charleston Area Medical Center in Morgantown, WV seeks a Pre Access Specialist to deliver compassionate customer service in a fast-paced healthcare call center, handling inquiries and guiding patients through scheduling and pre-registration.

The role requires attention to accuracy, privacy compliance, and teamwork. You will coordinate with clinics, verify insurance, explain benefits, and support the billing process as needed.

Qualifications

• Experience in a healthcare call center or customer service role.
• Familiarity with medical terminology and insurance processes.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide courteous, empathetic assistance to callers and patients.
• Adhere to privacy laws and call center protocols.
• Assist with appointment scheduling, pre-registration, and authorizations.
• Educate callers on services, coverage, and billing basics.

Skills

Customer service

Communication

Healthcare terminology

Insurance procedures

Education

High School Diploma or GED

Bachelor's Degree

Job description

Pre Access Specialist -- PATIENT ACCESS SERVICES -- Hartman Run Road (Job ID: 82318)

As a Pre Access Specialist, you will play a vital role in providing exceptional customer service and support to patients, healthcare providers, clinics, and other stakeholders within the healthcare industry. Working in a fast-paced call center environment, your primary responsibility will be to address inquiries, resolve issues, and ensure a positive experience for callers.

Responsibilities

• Customer Service Provide courteous, empathetic, and professional assistance to callers, addressing their inquiries, concerns, and requests. Maintain a high level of customer satisfaction by actively listening, demonstrating patience, and delivering accurate and timely information.
• Quality Assurance Adhere to call center protocols and procedures, maintaining compliance with healthcare regulations and privacy laws. Strive for excellence in customer service by continuously improving knowledge of healthcare services, policies, and processes.
• Team Collaboration Foster a positive and collaborative work environment by actively participating in team meetings, training sessions, and knowledge-sharing initiatives. Contribute to a supportive culture that values teamwork, respect, and continuous learning.
• Appointment Scheduling, Pre-Registration, and Authorization Assist patients in scheduling appointments, coordinating with healthcare providers, and managing calendars. Ensure accurate documentation of appointments, patient information, follow-up visits, and any necessary rescheduling or cancellations.
• Medical Information Deliver accurate and reliable information to callers, adhering to healthcare regulations and privacy policies. Educate patients and healthcare providers on available services, healthcare procedures, insurance coverage, and other related topics. Verify insurance coverage, explain benefits, and help patients understand their financial responsibilities. Collaborate with the billing department to address billing discrepancies and resolve payment-related issues.

Knowledge, Skills & Abilities

Light Work: Frequent lifting and/or carrying of objects weighing up to 10 lbs. with a maximum lifting of 25 lbs. This role is a desk position that may have long periods of sitting.

Previous experience in a call center or customer service role, preferably in a healthcare or medical environment. Familiarity with medical terminology, insurance procedures, and healthcare regulations.

Education

• High School Diploma or GED (Required)
• Bachelor's Degree

Work Schedule

Days

Status

Full Time Regular 1.0

Location

Hartman Run Road

Location of Job

WV:Morgantown:Mon Medical Center

Talent Acquisition Specialist

Mystee D. Carter [e-mail]

Salary: Negotiable