Patient Access & Billing Concierge

MUSC Health; Charleston (SC); Presencial; USD 21.000 - 26.000; Jornada completa

Descripción de la vacante

MUSC Health in Charleston seeks a friendly, patient-focused front desk registrar to greet patients, collect co-pays, register visits, and manage payments and scheduling. The role emphasizes accuracy, confidentiality, and coordination with care teams.

The position supports efficient clinic operations, handles insurance and funding inquiries, and maintains positive patient experiences through professional communication and teamwork.

Formación

• High school diploma or equivalent (GED).
• One year of customer service experience.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsabilidades

• Greet and welcome patients and families in person or on the telephone.
• Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively.
• Collects Co-pays and prior patient balances.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Position also involves customer service, message distribution, ancillary scheduling and referrals management.
• Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds.
• Responsible for evaluating scheduled patient visits to identify and resolve funding/coverage with either assistance applying for Medicaid, disability, financial assistance, insurance coverage, or resources identified revealing the ability to pay out of pocket for MUHA & UMA services; and provide patients co-payment/deductible/deposit information to be paid prior to services rendered.
• Work closely with internal and external peers and communicate at a high level of professionalism.
• Interact with State workers and external partners to accomplish work efforts. And, ensure that all the patient accounts are appropriately processed and worked for financial counseling, including noting all areas so that work is visible to the Health Care Team.
• Have the ability to understand and interpret credit bureau data and possess strong communication skills to include both formal and informal communication.
• To work accounts assigned to patient work queues in Epic meeting departmental established expected metrics.
• Compliant with all MUSC Health Policies and Procedures.
• Other duties as assigned.

Conocimientos

Customer service experience

Educación

High school diploma or equivalent (GED)

Descripción del empleo

MUSC Health in Charleston seeks a friendly, patient-focused front desk registrar to greet patients, collect co-pays, register visits, and manage payments and scheduling. The role emphasizes accuracy, confidentiality, and coordination with care teams.

The position supports efficient clinic operations, handles insurance and funding inquiries, and maintains positive patient experiences through professional communication and teamwork.