Patient Access & Scheduling Specialist

HCA Healthcare; Manchester (NH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Job summary

Catholic Medical Center in Manchester, NH is seeking a Patient Access Specialist to act as the frontline liaison between patients and practice staff. This role is a full-time, day-shift position with no nights, weekends, or holidays.

Responsibilities include answering calls, scheduling and updating appointments, informing patients about insurance considerations, and ensuring accurate data in the EMR. The ideal candidate has 1 year of customer service and high-volume phone experience, and

Qualifications

• One year of customer service experience preferred.
• One year of high-volume phone experience preferred.
• One year of medical terminology/healthcare experience preferred.

Responsibilities

• Answer incoming calls in a timely and professional manner.
• Scheduling, canceling, and rescheduling patient appointments.
• Select accurate insurance carrier plans and inform the patient of any carrier that is out of network.
• Inform the patient of any testing requirements according to the instructions and queries in the scheduling module.
• Ensure all required information is accurate and complete in the practice management tool/EMR.
• Utilize appropriate system to communicate with office colleagues and patients as necessary.
• Other duties as assigned.

Skills

Customer service

Phone handling

Communication

Education

High School Diploma or GED

Tools

EMR / practice management system

Job description

Catholic Medical Center in Manchester, NH is seeking a Patient Access Specialist to act as the frontline liaison between patients and practice staff. This role is a full-time, day-shift position with no nights, weekends, or holidays.

Responsibilities include answering calls, scheduling and updating appointments, informing patients about insurance considerations, and ensuring accurate data in the EMR. The ideal candidate has 1 year of customer service and high-volume phone experience, and