Patient Access Specialist

HCA Healthcare; Manchester (NH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Job summary

Catholic Medical Center in Manchester, NH is seeking a Patient Access Specialist to act as the frontline liaison between patients and practice staff. This role is a full-time, day-shift position with no nights, weekends, or holidays.

Responsibilities include answering calls, scheduling and updating appointments, informing patients about insurance considerations, and ensuring accurate data in the EMR. The ideal candidate has 1 year of customer service and high-volume phone experience, and

Qualifications

• One year of customer service experience preferred.
• One year of high-volume phone experience preferred.
• One year of medical terminology/healthcare experience preferred.

Responsibilities

• Answer incoming calls in a timely and professional manner.
• Scheduling, canceling, and rescheduling patient appointments.
• Select accurate insurance carrier plans and inform the patient of any carrier that is out of network.
• Inform the patient of any testing requirements according to the instructions and queries in the scheduling module.
• Ensure all required information is accurate and complete in the practice management tool/EMR.
• Utilize appropriate system to communicate with office colleagues and patients as necessary.
• Other duties as assigned.

Skills

Customer service

Phone handling

Communication

Education

High School Diploma or GED

Tools

EMR / practice management system

Job description

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump‑start your career as a Patient Access Specialist today with Catholic Medical Center.

Full time (Monday - Friday, day shift), no nights, no on‑call, no weekends, no holidays.

Job Summary and Qualifications

Seeking a Patient Access Specialist responsible for answering incoming phone calls, scheduling patient appointments, routing calls, and communicating with the appropriate colleague and/or provider. The Patient Access Specialist serves as a liaison between patient and practice support staff. Position functions as an internal call center colleague.

What you will do in this role:

• Answer incoming calls in a timely and professional manner
• Scheduling, canceling, and rescheduling patient appointments.
• Select accurate insurance carrier plans and inform the patient of any carrier that is out of network.
• Inform the patient of any testing requirements according to the instructions and queries in the scheduling module. Communicate order/test with practice staff as applicable.
• Ensure all required information is accurate and complete in the practice management tool/EMR.
• Utilize appropriate system to communicate with office colleagues and patients as necessary.
• Other duties as assigned.

Qualifications

Education

High School Diploma or GED preferred.

Experience

• One year of customer service experience preferred.
• One year of high-volume phone/call experience preferred.
• One year of medical terminology/healthcare experience preferred.

Certification / License

N/A

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long and short-term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) plan with a 100% match on 3% to 9% of pay (based on years of service), employee stock purchase plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts.

Learn more about employee benefits.

Note: Eligibility for benefits may vary by location.

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We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.