Patient Access & Scheduling Specialist

Providence Health Plan Group; Lubbock, Northern (TX, KY); Hybrid; USD 25,000 - 32,000; Full time

Job summary

Providence Health Plan Group is seeking a patient registration assistant to support on-site check-in for professional office visits, ensuring a smooth arrival experience for patients.

The role includes handling a multi-line phone system, routing calls, scheduling appointments, verifying insurance, and collecting demographic and liability information, while delivering friendly, high-quality patient service.

Qualifications

• 6 months healthcare experience in business office, hospital or medical office setting.

Responsibilities

• Assist patients with on-site registration and arrival for professional visits.
• Answer multi-line phone system and route calls to appropriate department.
• Schedule appointments and verify insurance benefits.
• Collect demographic, insurance, and patient liability information.
• Provide basic customer service to promote a positive patient experience.

Skills

Healthcare office experience

Job description

Providence Health Plan Group is seeking a patient registration assistant to support on-site check-in for professional office visits, ensuring a smooth arrival experience for patients.

The role includes handling a multi-line phone system, routing calls, scheduling appointments, verifying insurance, and collecting demographic and liability information, while delivering friendly, high-quality patient service.