Patient Access & Registration Specialist

Providence Health & Services; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Providence Health & Services in Texas is seeking a Patient Access Representative to greet patients, register on-site for scheduled and unscheduled visits, and help with insurance data collection and demographics.

The role includes collecting patient liability at the time of service, managing financial clearance during registration downtimes, handling valuables, and delivering friendly, professional customer service that supports our mission of compassionate care.

Qualifications

• 6 months healthcare experience in a business office, hospital or medical office setting.

Responsibilities

• Assist patients during on-site registration and arrival for scheduled and unscheduled visits.
• Collect accurate demographic information and insurance details; collect patient liability when known.
• Perform financial clearance tasks during registration downtimes for assigned accounts.
• Provide basic customer service, greet patients professionally and maintain a respectful environment.
• Handle valuables and support the check-in process as needed.

Skills

Customer service

Communication

Attention to detail

Professional demeanor

Job description

Providence Health & Services in Texas is seeking a Patient Access Representative to greet patients, register on-site for scheduled and unscheduled visits, and help with insurance data collection and demographics.

The role includes collecting patient liability at the time of service, managing financial clearance during registration downtimes, handling valuables, and delivering friendly, professional customer service that supports our mission of compassionate care.