Patient Access & Scheduling Specialist

PeaceHealth; Los Angeles (CA); On-site; USD 32,000 - 47,000; Part time

Job summary

PeaceHealth is seeking a Per Diem/Relief Patient Access Representative for Family Practice in California. The role involves pre-registering patients, verifying insurance, collecting payments, and coordinating with scheduling and pre-certification teams.

Ideal candidates have at least 1 year of medical office or related customer service experience, strong time management and customer service skills, and familiarity with Microsoft Office applications.

Qualifications

• High School Diploma or equivalent required/preferred.
• Minimum 1 year medical office or related customer service experience.
• Experience with Microsoft Office applications (Word, Excel, Outlook) preferred.

Responsibilities

• Pre-registers/registers patients with accurate demographic and financial data.
• Collects patient balances, co-payments, co-insurance, or other payments.
• Verifies coverage and obtains prior authorizations and referrals when needed.
• Responds to customer inquiries and assists with coverage questions.
• Manages daily appointment schedules and reminders; handles referrals.
• May transport patients using escort or wheeled equipment.
• Performs other duties as assigned.

Skills

Customer service

Time management

Conflict resolution

Interpersonal skills

Medical terminology

CPT/ICD-10 knowledge

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

PeaceHealth is seeking a Per Diem/Relief Patient Access Representative for Family Practice in California. The role involves pre-registering patients, verifying insurance, collecting payments, and coordinating with scheduling and pre-certification teams.

Ideal candidates have at least 1 year of medical office or related customer service experience, strong time management and customer service skills, and familiarity with Microsoft Office applications.