Patient Access Representative - Family Practice

PeaceHealth; Los Angeles (CA); On-site; USD 32,000 - 47,000; Part time

Job summary

PeaceHealth is seeking a Per Diem/Relief Patient Access Representative for Family Practice in California. The role involves pre-registering patients, verifying insurance, collecting payments, and coordinating with scheduling and pre-certification teams.

Ideal candidates have at least 1 year of medical office or related customer service experience, strong time management and customer service skills, and familiarity with Microsoft Office applications.

Qualifications

• High School Diploma or equivalent required/preferred.
• Minimum 1 year medical office or related customer service experience.
• Experience with Microsoft Office applications (Word, Excel, Outlook) preferred.

Responsibilities

• Pre-registers/registers patients with accurate demographic and financial data.
• Collects patient balances, co-payments, co-insurance, or other payments.
• Verifies coverage and obtains prior authorizations and referrals when needed.
• Responds to customer inquiries and assists with coverage questions.
• Manages daily appointment schedules and reminders; handles referrals.
• May transport patients using escort or wheeled equipment.
• Performs other duties as assigned.

Skills

Customer service

Time management

Conflict resolution

Interpersonal skills

Medical terminology

CPT/ICD-10 knowledge

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Description

PeaceHealth is seeking a Patient Access Representative - Family Practice for a Per Diem/Relief, Variable position.

The salary range for this job opening at PeaceHealth is $23.47 – $34.82.

This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What you bring

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Medical office or related customer service experience
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

Oregon – Florence:

• One year of medical office or related customer service experience preferred.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at [e-mail] or call 360-448-0542.

PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

EEO Affimative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.