Patient Access Representative

PeaceHealth; Florence (OR); On-site; USD 31,684 - 45,460; Full time

Job summary

PeaceHealth seeks a Patient Access Representative in Florence, Oregon, for a Per Diem/Relief, variable position. The role focuses on pre-registration, verifying insurance, collecting payments, and coordinating scheduling with clinical teams.

Responsibilities include patient data entry, insurance verification, obtaining authorizations, handling inquiries, and supporting coverage as needed. Strong customer service and time management are essential for success.

Qualifications

• High school diploma or equivalent preferred.
• At least 1 year of medical office or related customer service experience.
• Experience with Microsoft Office (Word, Excel, Outlook) preferred.

Responsibilities

• Pre-registers/registers patients with demographic and financial data.
• Collects patient balances, co-payments, co-insurance, or other payments.
• Verifies coverage and obtains prior authorizations and referrals as appropriate.
• Responds to customers' inquiries.
• Manages daily appointment schedules and calls referrals.
• May transport patients as needed.
• Performs other duties as assigned.

Skills

Medical terminology

Insurance process

Conflict management

Time management

Customer service

Education

High School Diploma

Tools

Microsoft Office

Job description

Job Description

PeaceHealth is seeking a Patient Access Representative for a Per Diem/Relief, Variable position.

The salary range for this job opening at PeaceHealth is $22.56 – $33.48. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What You Bring

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Medical office or related customer service experience
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

Oregon West – Florence:

• One year of medical office or related customer service experience preferred.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.

EEO (Affirmative Action) Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.