Patient Access & Scheduling Specialist

Intermountain Health; Lakewood (CO); On-site; USD 55,273,000 - 73,383,000; Full time

Job summary

Intermountain Health in Lakewood, Colorado seeks a Patient Service Representative (PSR) to be the first connection with patients, handling intake, scheduling, and billing support. The PSR will verify patient data, assist with insurance and PHI privacy, and ensure a high-quality patient experience.

The role emphasizes accurate documentation in the EMR, professional patient interaction, and collaboration with caregivers to resolve needs across in-person, phone, or secure messaging channels.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.
• One year of customer service experience involving interactions with customers in person and by phone.
• Billing and collections experience.
• Computer literacy in using electronic medical records (EMR) systems and other relevant software.
• High school diploma or GED preferred.
• Multilingual

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
• Stays current on role responsibilities and related updates to ensure high performance.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED

Job description

Intermountain Health in Lakewood, Colorado seeks a Patient Service Representative (PSR) to be the first connection with patients, handling intake, scheduling, and billing support. The PSR will verify patient data, assist with insurance and PHI privacy, and ensure a high-quality patient experience.

The role emphasizes accurate documentation in the EMR, professional patient interaction, and collaboration with caregivers to resolve needs across in-person, phone, or secure messaging channels.