Patient Access & Scheduling Specialist

Houston Methodist; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Houston Methodist is seeking a Patient Access Center Representative who ensures proper scheduling and financial clearance for patients, using multiple systems to register and verify eligibility. You will support management with process improvements, audits, and quality reviews while delivering exceptional customer service to patients, physicians, and staff.

Your role emphasizes accuracy, HIPAA compliance, and effective communication across departments to minimize delays and denials.

Qualifications

• High School diploma or equivalent.
• Three years of experience in healthcare setting/call center or customer service operations.
• Healthcare setting knowledge and medical terminology preferred.

Responsibilities

• Schedule and register patient appointments accurately across systems.
• Provide excellent customer service to patients, physicians, and hospital staff.
• Audit and quality review for accurate scheduling and registration.
• Identify and resolve issues that may cause delays or denials.
• Assist management with process improvement initiatives.

Skills

Communication

Customer service

Medical terminology

Data entry

HIPAA compliance

English proficiency

Multi-app navigation

Insurance verification

PC literacy

Education

High School diploma or equivalent

Tools

Windows OS

Excel

Job description

Houston Methodist is seeking a Patient Access Center Representative who ensures proper scheduling and financial clearance for patients, using multiple systems to register and verify eligibility. You will support management with process improvements, audits, and quality reviews while delivering exceptional customer service to patients, physicians, and staff.

Your role emphasizes accuracy, HIPAA compliance, and effective communication across departments to minimize delays and denials.