Patient Access Navigator: Scheduling & Eligibility

Houston Methodist; Louisiana (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Houston Methodist seeks a Patient Access Center Representative to schedule and register patients, ensuring financial clearance prior to visits. You will use scheduling and verification systems, communicate with patients and staff, and support process improvements while maintaining HIPAA standards.

This non-exempt role requires strong English communication, medical terminology knowledge, and team collaboration in a fast-paced healthcare setting.

Qualifications

• Requires ability to speak, read and write English proficiently to ensure safety and service quality.
• Excellent communication and interpersonal skills for patient and staff interaction.
• Knowledge of medical terminology and CPT codes is preferred.
• Basic computer and data-entry abilities across scheduling/registration systems.

Responsibilities

• Schedule and register patients for appointments at Houston Methodist locations.
• Verify patient eligibility and benefits prior to services.
• Provide exceptional customer service and HIPAA-compliant handling of information.
• Communicate with patients, physicians and staff to resolve scheduling issues.
• Assist management with process improvement and quality audits.

Skills

English Proficiency

Communication Skills

Medical Terminology

Data Entry

PC Skills

Insurance Knowledge

Education

High School Diploma

Job description

Houston Methodist seeks a Patient Access Center Representative to schedule and register patients, ensuring financial clearance prior to visits. You will use scheduling and verification systems, communicate with patients and staff, and support process improvements while maintaining HIPAA standards.

This non-exempt role requires strong English communication, medical terminology knowledge, and team collaboration in a fast-paced healthcare setting.