Patient Access & Scheduling Specialist

Frederick Health; Frederick (MD); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision insurance

Paid Time Off

403B retirement plan with companymatch

Job summary

Frederick Health in Frederick, MD is seeking a Pre-Access Scheduling Specialist to schedule and pre-register patient appointments, collect demographics, and determine referral and insurance requirements to support maximum reimbursement.

The role requires collaboration with patients, physician offices, and hospital departments to ensure accurate registration, arrange tests, and uphold compliance with FH standards. A high school diploma and related hospital experience are required.

Qualifications

• High school diploma or GED is required; some college coursework preferred (Business/Health Sciences).
• Hospital experience in registration, patient accounts, or physician office setting is preferred or required.
• Excellent communication skills are essential for patient interaction and interdepartmental coordination.
• Strong attention to detail and ability to manage multiple priorities with minimal supervision.
• Must understand data security and confidentiality regulations in patient information handling.

Responsibilities

• Schedule new and reschedule existing appointments in the Centralized Scheduling Department.
• Collect patient demographics and ensure accurate registration.
• Coordinate with physician offices and departments to arrange urgent tests as needed.
• Obtain orders and required paperwork for patient appointments.
• Meet quality registration metrics and collection goals set by management.
• Calculate patient financial estimates and collect responsibility over the phone.

Skills

Verbal and written communication

Time management

Attention to detail

Data security & confidentiality

Computer skills

Education

High school diploma or GED

Some college coursework preferred

Tools

Copier

Fax machine

10-key calculator

Printer

Job description

Frederick Health in Frederick, MD is seeking a Pre-Access Scheduling Specialist to schedule and pre-register patient appointments, collect demographics, and determine referral and insurance requirements to support maximum reimbursement.

The role requires collaboration with patients, physician offices, and hospital departments to ensure accurate registration, arrange tests, and uphold compliance with FH standards. A high school diploma and related hospital experience are required.