Pre-Access Scheduling Specialist - Full-time With Benefits

Frederick Health; Frederick (MD); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision insurance

Paid Time Off

403B retirement plan with companymatch

Job summary

Frederick Health in Frederick, MD is seeking a Pre-Access Scheduling Specialist to schedule and pre-register patient appointments, collect demographics, and determine referral and insurance requirements to support maximum reimbursement.

The role requires collaboration with patients, physician offices, and hospital departments to ensure accurate registration, arrange tests, and uphold compliance with FH standards. A high school diploma and related hospital experience are required.

Qualifications

• High school diploma or GED is required; some college coursework preferred (Business/Health Sciences).
• Hospital experience in registration, patient accounts, or physician office setting is preferred or required.
• Excellent communication skills are essential for patient interaction and interdepartmental coordination.
• Strong attention to detail and ability to manage multiple priorities with minimal supervision.
• Must understand data security and confidentiality regulations in patient information handling.

Responsibilities

• Schedule new and reschedule existing appointments in the Centralized Scheduling Department.
• Collect patient demographics and ensure accurate registration.
• Coordinate with physician offices and departments to arrange urgent tests as needed.
• Obtain orders and required paperwork for patient appointments.
• Meet quality registration metrics and collection goals set by management.
• Calculate patient financial estimates and collect responsibility over the phone.

Skills

Verbal and written communication

Time management

Attention to detail

Data security & confidentiality

Computer skills

Education

High school diploma or GED

Some college coursework preferred

Tools

Copier

Fax machine

10-key calculator

Printer

Job description

Job Details

Posting Details

• Posted on November 5, 2026

Locations

Showing 1 location

1 Frederick Health Way
Frederick, MD 21701, USA

• Admin/Clerical
• Full-Time
• Requisition #: PREAC012884

Job Summary

Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior.

The Pre-Access Scheduling Specialist is required to maintain a working knowledge of all areas and modalities of the Centralized Scheduling Department. This position is responsible for the scheduling, pre-registration of patient appointments, and collection of patient demographics to include the referral and insurance authorization requirements to provide maximum financial reimbursement.

Example of Essential Functions:

• The Pre-Access Scheduling Specialist position is responsible for the functional aspects of the job while providing above all superior customer service.
• They will be in communication with patients, physician offices, and ancillary departments within the organization to accurately complete patient information/demographics. They will schedule new appointments, reschedule existing appointments, and work with departments and physicians’ offices to arrange urgent tests.
• They will demonstrate expertise to ensure tests are scheduled accurately and in accordance with departmental guidelines to include patient instructions and test preparation.
• They will request orders, as well as any other required paperwork necessary to complete the patient’s appointment.
• They will be required to meet and maintain the quality registration metrics and collection goals set forth by the Management team.
• They will also be required to do calculation of patient financial estimates and collect the patient’s financial responsibility over the phone.

Required Knowledge, Skills and Abilities:

• Proficiency in the use of computer software to include keyboarding navigation, ability to operate a copier, fax machine, 10 key calculator and printer.
• Excellent verbal and written communication skills in order to effectively interact with patients, customers, employees and Senior Leaders. Must demonstrate the ability to follow verbal and written instructions.
• Attention to detail, with the ability to analyze and determine the type of data needed to complete various types of patient registration functions.
• Must demonstrate ability to manage time, deadlines, multiple request and priorities, maintain productivity and exercise good judgment with minimal supervision.
• Must have the ability to apply policies and procedures regarding data security and confidentiality to prevent inappropriate release of patient information.

Minimum Education, Training, and Experience Required:

• High school diploma or GED required. Some college coursework preferred (Business/Health Sciences)
• One year hospital experience in the areas of registration and / or patient accounts or experience in a physician’s office practice required.

Caring for you as you care for the CommUNITY

Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.

Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable.

Pay range: $18.09 - $24.24

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.