Patient Access & Scheduling Specialist

Allina Health; Edina (MN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Disability Coverage

Tuition Reimbursement

Job summary

Allina Health is a not-for-profit health system serving Minnesota and western Wisconsin. This Edina-based role provides scheduling support for patients, coordinates appointments, and acts as a liaison for billing questions. The position emphasizes in-clinic service, patient communication, and updating patient information.

Requires strong customer service skills, basic medical terminology, and EMR experience. The 1.0 FTE day shift offers a competitive pay range and comprehensive benefits.

Qualifications

• Minimum 18 years old with required functional competencies.
• 0–2 years in a Clinic Office Specialist role or related field.
• 2–5 years as a medical receptionist or customer service professional.

Responsibilities

• Schedule and coordinate patient appointments.
• Serve as liaison for billing and service questions.
• Handle patient account adjustments and demographics updates.
• Document all patient contacts and respond to billing issues.
• Provide first resolution for patient complaints.

Skills

Customer service

Scheduling

Medical terminology

Education

High school diploma or GED

Associate's or Vocational degree

Tools

EMR systems

Job description

Allina Health is a not-for-profit health system serving Minnesota and western Wisconsin. This Edina-based role provides scheduling support for patients, coordinates appointments, and acts as a liaison for billing questions. The position emphasizes in-clinic service, patient communication, and updating patient information.

Requires strong customer service skills, basic medical terminology, and EMR experience. The 1.0 FTE day shift offers a competitive pay range and comprehensive benefits.