Clinic Patient Access Representative

Allina Health; Edina (MN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Disability Coverage

Tuition Reimbursement

Job summary

Allina Health is a not-for-profit health system serving Minnesota and western Wisconsin. This Edina-based role provides scheduling support for patients, coordinates appointments, and acts as a liaison for billing questions. The position emphasizes in-clinic service, patient communication, and updating patient information.

Requires strong customer service skills, basic medical terminology, and EMR experience. The 1.0 FTE day shift offers a competitive pay range and comprehensive benefits.

Qualifications

• Minimum 18 years old with required functional competencies.
• 0–2 years in a Clinic Office Specialist role or related field.
• 2–5 years as a medical receptionist or customer service professional.

Responsibilities

• Schedule and coordinate patient appointments.
• Serve as liaison for billing and service questions.
• Handle patient account adjustments and demographics updates.
• Document all patient contacts and respond to billing issues.
• Provide first resolution for patient complaints.

Skills

Customer service

Scheduling

Medical terminology

Education

High school diploma or GED

Associate's or Vocational degree

Tools

EMR systems

Job description

Location Address:5301 Vernon Ave SEdina, MN 55436-2303Date Posted:August 31, 2026Department:62689900 Edina Family 531 VernonShift:Day (United States of America)Shift Length:8 hour shiftHours Per Week:40Union Contract:Non-Union-NCTWeekend Rotation:NoneJob Summary:Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.Key Position Details:1.0 FTE (80 hours per two-week pay period)8-hour day shiftNo weekendsJob Description:Provides scheduling support and coordination of appointments for patients. Services as a liaison for patients, families, providers and staff regarding billing and service questions.Principle ResponsibilitiesProvides scheduling support and coordination of appointments.Schedules all appointments for services in or outside of the system preferably in person.Coordinates other services needed, medical records and other pertinent information including patient education materials.Functions as an in-clinic resource for patients, families, providers and staff related to billing and service questions.Facilitates requests for billing related items such as price estimates or itemized statements.Processes all incoming calls and correspondence regarding billing issues and service questions.Provides first resolution regarding patient complaints.Identifies and submits resolution for patient or client issues, directs calls to appropriate department for resolution.Assists with patient account adjustments such as updating patient demographics and insurance information.Responds to billing and quality of care issues, complaints, or concerns.Documents all contacts with patients or clients as needed.May complete prior authorization, referrals, complex specialty scheduling and manage work queues.Other duties as assigned.Required QualificationsMust be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description0 to 2 years of experience in a Clinic Office Specialist role2 to 5 years of experience as a medical receptionist or customer service position2 to 5 years of basic medical terminology experiencePreferred QualificationsHigh school diploma or GEDAssociate's or Vocational degreeMedical Reception or equivalent program0 to2 years of previous scheduling experience with electronic medical recordPhysical DemandsSedentary:Lifting weight up to 10 lbs. occasionally, negligible weight frequentlyPay RangePay Range: $22.04 to $30.01 per hourThe pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.Benefit SummaryAllina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.Benefits include:Medical/DentalPTO/Time AwayRetirement Savings PlansLife InsuranceShort-term/Long-term DisabilityVoluntary Benefits (vision, legal, critical illness)Tuition Reimbursement or Continuing Medical Education as applicableStudent Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness ProgramAllina Health is a 501(c)(3) eligible employer*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.